Lexus of Tacoma at Fife
Sales(888) 226-9026 | Service(888) 226-9708 | An O'Brien Auto Group Dealership

Customer Support

 

GUEST RELATIONS DEPARTMENT

        When it comes to customer satisfaction, you are our top priority.  Superior service is exemplified at Lexus of Tacoma at Fife through our friendly and knowledgeable sales and service staff.  Our sales, service, and guest relations departments have continued to achieve the title of "Elite of Lexus" award twelve years consecutively.  This means not only meeting, but also exceeding the high expectations placed forth on the prestigious Lexus name and reputation. 

     To quote the Lexus Covenant "Lexus will treat each customer as we would a guest in our home."  We live by these words and hope that every visit you have at Lexus of Tacoma is an accommodation and pleasurable experience.  Both of our guests waiting areas offer many amenities: Wireless internet, two big screen plasma TV's, warm cookies, ipad use, and a healthy fruit basket.  We also offer a variety of fruity juices, bottled water, and delicious Starbucks coffees and teas.
 
     It is my privilege to follow up and facilitate solutions to any questions or concerns that arise.  Because your feedback is essential to our success, all concerns are reported directly to our Service Director and General Manager.  Please feel free to contact me with any questions you might have.  I look forward to hearing from you.
 
 
 

Guest Relations Manager
Lexus of Tacoma at Fife



WAITING AREA 
Our spacious waiting area is equipped with comfortable lounge chairs around a big screen television. We have workstations with phones, and there is always fresh coffee and juice.

 

SHUTTLE SERVICE 
If your home or office is in Tacoma, or you have some shopping to do at the mall, just let your service advisor know you would like a ride. We will drop you off and pick you up again when your Lexus is ready.

WASH AND VACUUM 
Our full oil change service include a full wash and vacuum of your Lexus. Any service above an oil change also gets a wash and vacuum. If you are in a hurry, we have a mini service also available.

 

OUTSIDE SERVICES AND VENDORS
We have customers asking us where to get certain services done for their Lexus cars. Here are some vendors that specialize in Lexus Automobiles:
Detailing - Our own exclusive sub-contractor, IDENS Detailing. Just call our Service Department
Paintless Ding Removal and Touchup - same as above
Full Body Work - Paramounte Auto Center 
Towing - Lakewood Towing

LOANER CARS 
If your car is being serviced and requires over two hours of shop time, we will provide you with a complimentary loaner car for the day - you just buy the gas. If your service doesn't qualify for a free car, we will gladly rent you a car. In both cases, advance reservations are required.

DETAIL SHOP
Does your Lexus need to be freshened up? We have a full-service detail shop for complete exterior and interior details. Just call our service department for prices, specials, and to schedule.